Decision Making Conflict and Problem Solving

Objectives

• Understanding the nature, scope and impact of a problem
• The difference between problem-solving and decision making
• Decision making techniques
• Problem solving techniques
• Identifying issues and rectifying them
• Managing issues to resolution

This course won’t make the decision for you or solve the problem. It is intended to show you different techniques to use and the knowledge that you need to potentially be successful. You can demonstrate an understanding and appreciation of how the topics relate to your working practice by completing written notes, answering multiple choice questions and completing the feedback form.